At Pawsitivity, we go out of our way to make sure that our customers are happy with their purchases and enjoy their shopping experience with us. We have found that most exchanges can be avoided by properly measuring your pet before ordering. If you have any questions, please feel free to contact us.

Pawsitivity  is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through Delhivery, Fedex, Express bees, Blue Dart, DTDC

Please note that the Shipping charges will be calculated according to the total weight of your consignment.

If there is a problem or concern with your purchase

• Shipping will be done with in 3 days after receiving the order
• Please email us within 3 days of receiving the product on info@thepawsitivity.com

• We apologize but we cannot accept returns for items that are not received by us within 10 days of receipt of the exchange authorization number by the recipients under any circumstances.

DEFECTIVE OR WRONG ITEM SHIPPED?

We will happily exchange a defective product or a wrong item that has been shipped out. Please notify us within 48 hours of delivery so that we can promptly assist you. We will have the parcel collected from you, and have the exchanged products sent at the earliest possible.

Pawsitivity is not responsible for issuing refunds on merchandise due to wear from your pet. The determination as to whether or not an item is defective (due to wear from your pet or otherwise) is at the sole discretion of Pawsitivity.

We will bear the shipping cost for defective or wrong products shipped that need to be exchanged.

What if the product is received in damaged condition?

If you think, you have received the packaging and that is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9424053747 or email us at info@thepawsitivity.com mentioning your Order details and Account ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

We strive to provide you with excellent customer service. Please write to us on info@thepawsitivity.com if you have any questions that we can help you with. Thank you for shopping with us!