Pawsitivity is not responsible for issuing refunds on merchandise due to wear from your pet. The determination as to whether or not an item is defective (due to wear from your pet or otherwise) is at the sole discretion of Pawsitivity.

In case of requests for order cancellations, Pawsitivity reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.

Please do note:

We do not give refunds, and refunds are in the form of product/size exchanges only or Paw Points.

If the purchase price of goods chosen in lieu of the returned goods is less than that of the returned goods no refund will be given; and if the goods chosen in lieu of the returned goods exceed that of the returned goods the difference will be borne by the purchaser. To avoid doubt, no refunds will be given for goods purchased from us.

We strive to provide you with excellent customer service. Please write to us on info@thepawsitivity.com if you have any questions that we can help you with. Thank you for shopping with us!