Cancellations by Pawsitivity

Pawsitivity has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellations by You

In case of requests for order cancellations, Pawsitivity reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.

We will not be able to cancel orders that have already been processed.

Pawsitivity has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Pawsitivity and accept Pawsitivity decision regarding the cancellation.

Please do note:

We do not give refunds, and refunds are in the form of product/size exchanges only or Reward Points.

Items eligible for exchange need to be in their original condition: brand new, unused/unworn, with all tags and packaging attached, free of odors or stains, pet hair, unwashed and in resell-able condition.

If the purchase price of goods chosen in lieu of the returned goods is less than that of the returned goods no refund will be given; and if the goods chosen in lieu of the returned goods exceed that of the returned goods the difference will be borne by the purchaser. To avoid doubt, no refunds will be given for goods purchased from us.

Customers are responsible for original and return shipping costs on exchanged items. We do not reimburse shipping charges. The shipping charge for the exchanged product must be incurred by the customer (both while sending back to us as well as when we send the exchanged item to you).

Pawsitivity is not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.

We strive to provide you with excellent customer service. Please write to us on info@thepawsitivity.com if you have any questions that we can help you with. Thank you for shopping with us!